Wednesday, January 18, 2012

Help Stop SOPA and PIPA!

We're going to take a break today from our normal subject and talk about something really important- stopping internet censorship.  You may have noticed something a little different at some of your favorite websites (check out Google, Wikipedia, Reddit, this website!).

Wednesday, January 11, 2012

Engaging and Entertaining your Learners

Our company recently reorganized. My department went from supporting one specific group of users, to a much broader group. One of the new groups I work with are the agents at our call centers. As anyone who as ever worked in a call center knows, this is a tough job. Generally speaking, customers don’t call a company (or a help desk) when things are going well. So you spend your work week fielding concerns, issues, instruct opportunities and the occasional venting via scream. I can tell you right now, I’m not sure I’d last a week. But the people in our call center? They’re wonderful- Funny and nice and excited and generally interested in the company, the product and the tools available to them.

Tuesday, January 3, 2012

Where are You Going in 2012?

Happy New Year and welcome to Learntastic! If you’d like to know about the author, click the Megtastic tab at the top of the screen. A few things you should know before you get started, sometimes we make up our own words, concepts or sayings here at Learntastic. If we ever make you go “What?” click the Wordtastic tab at the top of the screen for a definition. We’ll try to link you there when necessary. Alright, let’s get started!